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Accessible Customer Service Plan

Skjodt-Barrett Foods Inc. is committed to excellence in serving all customers including people with disabilities.

Assistive Devices

We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Service Animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

We will notify customers of this through a notice posted on our premises.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities Skjodt-Barrett Foods Inc. will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

The notice will be placed at the main entrance to the building.

Training

Skjodt-Barrett Foods Inc. will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services.

Individuals in the following positions will be trained:

  • Executive Team
  • Customer Service
  • Sales and Marketing
  • Receptionist
  • Department Managers
  • Human Resources
Staff will be trained on Accessible Customer Services upon the commencement of their duties.

Training will include:
  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.
  • Skjodt-Barrett Foods Inc.'s plan related to the customer service standard.
  • How to interact and communicate with people with varies types of disabilities.
  • How to interact with people with disabilities who use an assitive device or require the assistance of a service animal or a support person.
  • What to do if a person with a disability is having difficulty in accessing Skjodt-Barrett Foods Inc.'s goods and services.
Staff will also be trained when changes are made to our accessible customer service plan.

Feedback Process

Feedback regarding the way we provide service to people with disabilities can be made by e-mail, verbally or by mail. All feedback will be directed to the Customer Service Manager. Upon receipt of a concern, Customer Service will investigate the matter with the appropriate staff and provide a written response within thirty (30) days.

Notice of Availability

Skjodt-Barrett Foods Inc. will notify the public that our policies are available upon request by posting them on our website.

Modifications to this or other Policies

Any policy of Skjodt-Barrett Foods Inc. that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.



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